being an employee these days

One of my friends was recently fired from his job over making a bad judgement call. I feel the entire thing is ridiculous. I know of several people over the past few years who were fired merely for making a few bad judgement calls.

I really don't understand businesses these days. They want to hire you already trained, they want you to be like an executive and make all of these judgement calls on your own and think badly of you if you ask too many questions. They tell you how they want you to behave, they throw the company policy book at you and then tell you to provide the best customer service possible. After a while on the job nearly everyone finds out the rules are a bunch of catch 22s and it's impossible to follow all of them and do your job.

I haven't decided if management does this because they are so completely out of touch of what's involved with the job or if they just want to leave you a bunch of pit falls so they have the excuse to fire you at their whim. You're bound to make a mistake or have to make a judgement call that doesn't fulfill all of your job requirements and that's reason for them to can you without unemployment benefits. And that's what gets me the most. Nearly everyone i know who's been fired for failure in judgement calls has been denied unemployment. In my state the employee pays 80% of the unemployment fund. So why does the employer have the right to put you in a position where there is no right answer and then they can fire you without employment? I just don't get it.

After all this now i see why many of my past supervisors took no action on anything. You would get complaints for not taking action but you didn't inadvertently break any rules or step on any toes by failing to take action. I hope business understands the environment they are creating.